Terms and Conditions

By placing a order with of Hands And Hearts you are agreeing to our terms and conditions.


Payments are to be made immediately through  the website via credit card, PayPal or Afterpay. We do not offer local pickup or accept cash payments.

It is the customers responsibility to use a discount code. If a discount is missed during checkout we are unable to apply it after purchase.


Returns and cancellations due to a change of mind are not accepted. Refunds will only be issued in the case of damage. All items are checked before being posted for damage.

Cancellations and returns, within reason, will receive store credit. 

If there is the unfortunate event of an item arriving or becoming faulty or damaged please contact ofhandsandhearts@outlook.com.au within 30 days of purchase with photos of the damage. We will issue a refund or replacement at our discretion.

Custom orders can not be refunded or returned under any circumstances other than being faulty. If there is an issue you will need to contact the store within 30 days and we will refund or give a store credit at our discretion. 


If an order is returned to sender due to an incorrect shipping address then the receiver can either accept a refund minus the cost of shipping or repay shipping costs to resend. It is the customers responsibility to check they have supplied the correct address. Of Hands and Hearts is not responsible for monitoring tracking on orders unless requested. 

ALL OUR PRODUCTS are ready made unless stated or a preorder. Any changes that can be made are stated in the product description. If requests are made to change a product that are not in the product description it will require a custom order if it is possible. If the customer is contacted and does not reply within 3 days regarding changing the order to a custom option then the product will be sent as is.